“We engaged Crystal, initially on a short-term contract, to both develop and implement a strategy …. under the seemingly contradictory mandate to provide confidential, personal and unbiased coaching to our employees while providing generalized retention risk intelligence to the business, supported by solution options to redefine and rebuild the culture to match our new business situation.

Crystal not only devised cohesive and comprehensive solution options for us, she furthermore managed to recruit and engage individuals across the ranks of our IT organization to play active roles in addressing the situation. While our woes are far from being resolved, we now have the insights, the momentum and a path to equip our people and our organization to address this challenge.”

Vice-President, Information Technology

e-Commerce Company